Booking System
For small holiday property owners, keeping the booking
calendar full whilst delivering a great customer experience to
guests can be challenging. It demands ‘around the clock’
attention and constant focus. Attracting new customers and convincing them to book your
property is particularly tough in a crowded holiday-let market.
Increased competition forces holiday property owners to
increase customer satisfaction and minimise costs to succeed. As well as enticing guests to stay at your property through
compelling property listings and a great website, there are the
logistical challenges of busy changeover days, lost keys and
guests communication prior to their arrival. Keeping up with all
of this can easily become overwhelming for holiday property
owners, especially when they do not live locally.
Holiday rental owners can spend between 5-8 hours a day
marketing and managing their holiday properties. It can be very
cumbersome, on occasions stressful, and the work never stops. Nowadays, some of those painful tasks can be delegated to
experts. We can free up your time by assisting with any and all
aspects of your holiday let management. This would give you
time to concentrate on things that really matter to you. Work smarter and not harder by outsourcing the holiday rental
management tasks to the experts, South Devon Holidays. Our
primary objective is to maximise your profit.
CREDIT / DEBIT CARD
South Devon Holiday Lodges is an established holiday rental
property management company. As such, we have negotiated
very low fees with online payment merchants for taking online
credit and debit card payments. If your guests chose to pay via
credit/debit card, you would be charged only 1% of the
transaction fee (pass-through cost), which is highly competitive.
Credit Cards Offer Increased Security
We all know that credit and debit card payments are much
more secure than bank transfers. In addition, guests paying by
card receive additional protection from their banks and/or card
providers.
Following the recent pandemic, holidaymakers have become
more aware of the risks associated with booking holidays
privately. Some holiday homeowners refused refunds for
holidays cancelled due to the government lockdown, which
was widely published in the press. As a result, many
holidaymakers now look for accommodation accepting debit or
credit card payments.
Since the #Staycation boom, also many scammers have been
posing as holiday homeowners taking bookings and payments
for fictitious properties. As a result, people lost thousands of
pounds, and it has been widely publicised in the media. The
main word of advice to holidaymakers is to always pay by credit
or debit card via the property’s website. However, scammers are
unable to offer this payment method due to the checks
completed by card merchants.
From our perspective, accepting card payments is the quickest
way to secure a booking, as the payment is made instantly
upon placing a booking. Booking is confirmed and paid at the
same time. No chasing, no follow-up hassle.
An added benefit is that many credit/debit card providers offer
zero per cent interest on spendings over a period of time,
allowing the holiday owner to afford a breakaway. In addition, it
improves the chances of your property remaining occupied
throughout the year.
* 1% is charged by WorldPay per credit card transaction, this is cross-charged
to property owners as a pass-through cost (South Devonshire Holidays Ltd do
not charge for this service), we simply pass on our corporate savings from our
merchant to the owners
THE SERVICE
- Fully hosted booking system with flexible functionality.
- You retain full control of your guests and their engagement.
- Payments taken by South Devon Holiday Lodges, allowing credit/debit cards
- The advantage of low credit/debit card transaction fees whilst with the South Devonshire holidays booking system.
- Monthly statement of completed bookings and accounts.
- South Devonshire Holidays to manage guest breakage deposit refunds.
- Your property will be added to the South Devonshire Holidays agency page, adding free marketing for your lodge.
- Yearly update of your lodges pricing, ensuring you have at least 12 monthly pricing.
STANDARD
£29.00 PCM + 1% per transaction (via worldpay)
- Hosted online booking system.
- Once yearly property pricing addition to the bookalet system.
- Monthly reconciliation of completed bookings
- Refund of guests breakage deposits
- Provide iCal details for Airbnb, HomeAway, Holiday Lettings, Independent Cottages web pages.
- Addition of your property in South Devonshire Holidays agency web page / social media
- Ability to take credit / debit card payments with all bookings with no hidden fees.
GOLD
£39.00 PCM - + 1% per transaction (via worldpay)
All items in the standard
package with the addition
of:
- Monthly price check and reconciliation in line with the market trends.
- Monthly price updates to the booking system, according to the market trends, with approval with the owner.